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Free Shipping: Orders that qualify for free shipping will be sent via ground service or US mail.
Shipping schedule: Orders are processed Monday through Friday, 8 am to 4 pm, Central Time Zone. Once an order is received it takes approximately 1-2 business days to ship. Once an order ships, you will receive tracking information via email. Check your spam folder if you do not receive this email within a day or two of placing your order. If you do not receive tracking information, call our order fulfillment line at 414-935-4203. Leave a detailed message if you receive a recorded voice greeting so we can call you back with tracking info.
Expedited Shipping: Expedited shipping options such as overnight or 2-day are not offered online. If you need an order quickly, do not place your order online, call us during our operating hours (Monday through Friday, 8 am to 4 pm, Central Time Zone) to see if expedited shipping is available and get a quote.
Satisfaction Guarantee: We want you to be satisfied with your purchase. Unopened products can be returned for a refund within 30 days of purchase. Refunds are issued for the purchase price of the product and any tax assessed only, return shipping is not included in refunds.
Return Process: Call our order fulfillment line at 414-935-4203 during business hours to give the details of your return, we will find your order in our system and ask for your payment information to issue credit. If you receive a voice greeting, leave a detailed message and we will call you at our earliest convenience. You may also initiate a return via email by responding to your order receipt email or sending a message to firstname.lastname@example.org. Give us your full name, order date, and phone number so we can call you for your payment information to issue credit.